We accept returns on most new, unused items within 30 days of purchase and accompanied by the original receipt. Refunds are provided in the form of original purchase payment.
How To Return
You may return items directly to our store location
We will provide you with a prepaid shipping label at your request
You can pack and send your return in just a few simple steps:
- Pack the items and original purchase receipt securely in a box or the package used to deliver the item.
- Secure the return mailing label to the outside of the box (clear tape is usually best).
- Drop the package off at the designated carrier’s location.
Each return mailing label is uniquely assigned to a specific return. In order to ensure that you receive the correct refund, please do not include items from other orders or other shipments in the same box. Every shipment must be returned using a separate mailing label.
Return shipping costs may be deducted from your refund depending on the reason for return. Contact The String & Horn Shop for more information.
Items That Can’t Be Returned
- Orchestra or guitar strings
- Reeds (some exceptions may apply)
If you believe you received a defective item and need to replace it with the same item, please contact us as soon as possible. Delays in reporting defective items can result in denial of product exchange and/or item returns.
If you would like to exchange an item for a different variation–e.g., size, color–please contact us so that we can assist you.
Your return refund will automatically be calculated and applied to your exchange order. We’ll mail your exchange item with the same shipping method that was used on your original item. You can also come to the store to do your exchange in person.
If you receive an item that was damaged, please contact The String & Horn Shop. At that time, you can tell us if you want a refund or replacement.
If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging. Delays in reporting possible shipping damage can result in denial of merchandise return or exchange.
If you believe the item(s) you ordered are defective, please contact us as soon as possible. Some manufacturers deal with defective items directly, while others prefer to work through the retail establishment (i.e., The String & Horn Shop) that sells the product. We can help you determine which route is to be taken regarding your defective item.
If you receive a wrong item, please contact us.